Privacy Policy

Information you provide

When you request help, we may collect your first name, phone number, optional email address, ZIP code, requested service, information about your AC and home, preferred appointment day and time window, and selected membership plan. Please do not enter sensitive information that is not needed for your request.

An appointment or membership form is a request. It does not create a confirmed appointment, take payment, or automatically enroll you in recurring billing.

Website and advertising information

We may receive your landing-page URL, referring page, advertising click identifiers, campaign parameters, and website interactions, including phone-link clicks and form submissions. Our server also uses network information to protect the site and limit abusive requests.

When enabled, tools such as Meta Pixel and Google Tag Manager may use cookies or similar technologies to measure advertising and website activity. A phone-link click recorded as a lead does not establish that a phone conversation occurred. We do not include your name, phone number, or email address in our browser advertising-event parameters.

How we use information

We use your information to respond to requests, evaluate service availability, contact you about your AC needs, request and confirm appointment times, process membership inquiries, measure website performance, prevent abuse, and comply with legal obligations.

We may use a phone-network lookup provider to check whether a number appears valid or active. The provider receives the phone number for that check. Network status can be incomplete or inaccurate and does not prove that a number belongs to you.

Service providers and sharing

We use service providers for hosting, database storage, phone-network lookup, and delivery of inquiries to our business systems. These providers may process the information needed to perform those services. An advertising platform may receive website measurement information when its tools are enabled.

We do not rent your contact details to unrelated companies for their own marketing. We may disclose information when required by law, to protect rights and safety, or in a business transfer subject to appropriate protections.

Mobile opt-in information and consent for calls or texts about your request are not shared with third parties for their own marketing. Providers assisting us with your request may process that information for us.

Calls and texts

If you provide a phone number and request contact, we may call or text you about that request. Message and data rates may apply. Message frequency depends on your request. Submitting a request is not a requirement to purchase service and does not by itself authorize unrelated marketing campaigns.

You may ask us to stop request-related texts or calls by contacting us at (239) 667-0236. If a texting service supports STOP replies, you may also reply STOP. We may still keep records or send non-marketing notices as permitted or required by law.

Retention and security

We retain information as reasonably needed to respond to requests, maintain business and service records, prevent abuse, and meet legal obligations. Failed delivery requests may remain stored so they are not lost and can be reviewed or retried.

We use reasonable technical and organizational safeguards. No website, network, or storage system can be guaranteed completely secure.

Your choices and privacy requests

You can choose not to submit optional fields, use your browser's cookie controls, adjust advertising-platform preferences, or call us instead of using an online form. Blocking measurement tools may affect some website functions or reporting.

To ask about information we hold, request correction or deletion, or raise a privacy concern, call (239) 667-0236 or write to the company at the address in this page's footer. We may need to verify your identity. Available rights and exceptions depend on applicable law.

Where advertising disclosures are treated as a sale, sharing, or targeted advertising under applicable law, contact us to request any available opt-out. We do not promise a particular legal right applies to every visitor.

Children and other websites

This website is intended for adults seeking HVAC services. It is not directed to children under 13. Contact us if you believe a child has provided personal information.

External websites and advertising platforms have their own policies. We are not responsible for their privacy practices.

Policy changes and contact

We may update this policy as our services, technology, or legal obligations change. The date above identifies the current version. For questions, contact Rapid Response AC Services Inc. at (239) 667-0236 or at the mailing address in the footer.